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Solutions · 03 · BPM & digital service platforms

E-services that run end to end, from request to resolution.

We pair inside-out process automation on Camunda with outside-in, customer-first journey mapping in Orchestra. Automated processes sit behind frictionless journeys, on every channel.

Map a service with us See use cases
CamundaProcess orchestration for complex, long-running processes
OrchestraOur digital service platform for customer-first journeys
Low-code · API-firstFaster delivery that connects to the systems you run

Why it matters

A digital form is not a digital service.

Where most organizations are

  • Services that stop at the online form
  • Hand-offs between departments by email and paper
  • Legacy ERP, CRM and HCM that are hard to change
  • No view of where a request is stuck

What you gain with us

  • Automated processes behind every service
  • Journeys designed around the customer, not the org chart
  • A refreshed front end that keeps your back ends stable
  • Full visibility of every case, every step

Our approach

Outside-in meets inside-out.

A best-of-breed combination for holistic business transformation.

Outside-in · customer first

Orchestra

Our digital service platform maps each service journey from the customer's point of view, across web, mobile and service centers.

  • Journey mapping
  • Service catalogue
  • Omnichannel

Inside-out · process first

Camunda BPM

Process modeling and automation that manages the full lifecycle of complex, long-running processes across departments and systems.

  • BPMN modeling
  • Decision automation
  • Monitoring

Use cases

Where our clients start.

  1. A unified and diversified service catalogue
  2. Automating Enterprise Architecture office services
  3. Employee self-service
  4. Investor portal journey optimization
  5. Core municipal journeys and processes
  6. Digital services behind customer engagement platforms
  7. Wrapping legacy ERP, CRM and HCM with a refreshed front end
  8. Hyper-automation: RPA plus end-to-end journeys

How we deliver

End-to-end services, benchmarked to international standards.

  • Analysis and project management
  • Customer journey optimization
  • Implementation and customization
  • Integration
  • Test, validation and UAT
  • Deployment
  • Migration
  • Documentation
  • Training and knowledge transfer

Architecture principles

  • Open source
  • Cloud-native
  • Microservices
  • Containers
  • Low-code development
  • Decoupled architecture
  • API management

Insight

Thinking behind the platform.

ArticleHow Orchestra DSP and Camunda BPM enable a holistic business transformationRead ArticleOur unique approach to process automationRead ArticleBusiness process automation in the new normalRead